Returns & Exchanges

At Honkai Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused and unopened items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution for refunds or exchanges.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our Support portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and protective seals are intact to qualify for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.